AI + 3D for Spare Parts

Digitize sales and service with fast identification, automated ordering and reduced errors - with a PoC in weeks.

Why Are Spare Parts Sales Still Difficult in 2025?

Manufacturers still lose time, money, and customers. In 2025, over 70% of manufacturers say part-identification delays and manual order errors are their biggest barrier to spare-parts sales (source: Global Parts & Service Report 2025).

Complex Identification

Industrial machines have thousands of components. Clients often don’t know the exact part name or number - leading to mistakes, delays and costly returns.

Manual ordering

Emails, PDFs, spreadsheets and phone calls dominate the ordering process. This creates friction, long response times and missed sales opportunities.

Support overload

Engineers spend hours explaining “which part is which” instead of solving real issues. Technical teams become a bottleneck instead of a growth driver.

Disconnected data

Information lives in CAD files, ERP, CRM, Excel, warehouse systems and service logs - making fast decisions almost impossible.

Low digital maturity

Many manufacturers still lack mobile-first tools, self-service portals or automated workflows. Customers want instant access; companies deliver slow processes.

Your clients expect speed and accuracy. Your sales and service should deliver the same.

Industry Leaders Already Do It. Why Not You?

Manufacturers are digitizing sales and service with AI + 3D configurators because it works.

Faster spare parts identification
Automated ordering, less manual support
Service teams focused on value, not admin

With Hatimeria, your company can digitize too - ready to sell and serve right where your customers need you.

Digital Solutions Built for Manufacturing, Not Just Ecommerce

We deliver digital tools that support real industrial operations and drive manufacturing efficiency.

Using AI, 3D technology, and automation, our solutions enable you to:

Identify spare parts visually in seconds
Automate orders - fast and error-free
Digitalize service and maintenance to keep machines running longer
Give engineers and technicians mobile access wherever they are
Connect easily with ERP, CRM, MES, and warehouse systems

Through our partnership with SOLIDWORKS, we convert existing CAD files into customer-ready 3D configurators. This closes the gap between engineering, production, and sales. It also helps manufacturers accelerate decision-making, reduce costs, and improve customer experience.

What You Get

Proof of concept in weeks, not months

AI-powered search & personalized shopping

Fast, mobile-first stores that boost sales

Easy ERP, CRM, payments & shipping integrations

Scalable setup for high traffic & global markets

Continuous UX upgrades & revenue growth

Case Study: AI + 3D platform delivering faster part identification and fewer service errors.

Challenge:

NT Group, a manufacturer operating across Denmark, Poland and Finland, needed a faster and more reliable way to identify and order spare parts. The team relied on outdated PDF catalogs and knowledge spread across departments. With growing service requests and many machine variants, support couldn’t scale - leading to delays, errors and a poor customer experience.

What we delivered:

Hatimeria built a Proof of Concept combining 3D navigation and Industrial AI to automate part identification and service support:

On-site workshops to understand real processes and challenges
Interactive 3D configurator for visual machine navigation
AI chatbot identifying parts from photos and technical data (RAG + multimodal models)
Heatmap view and usage-based service kit recommendations
Integration with SOLIDWORKS, PLM data and the online store
Multilingual, 24/7 system ready for global users

A scalable digital foundation for automated spare parts sales and service.

Expected Results:

Much faster service response - reduced from hours or days to minutes
Fewer errors in part identification and ordering
Lower workload for support and engineering teams
A simple, self-service ordering flow powered by AI and 3D navigation
Ability to handle more service requests without increasing headcount
A scalable digital foundation supporting NT Group’s future growth and automation